Dark Matter Carbon prides itself on its attention to detail and the quality of its products and materials.
We provide a one-year manufacturer's warranty from the date of purchase for all Dark Matter Carbon products. Online product registration is optional, but gives you the benefit of extending this manufacturer's warranty to two years. If you believe you have received a defective product, or are experiencing any problems with your product, please visit our Support page.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
If your product malfunctions or fails to perform, you may be eligible for a free replacement (Terms & Conditions apply).
To obtain service under this Warranty, please contact our Customer Support team with the following information in order to determine the problem and the most appropriate solution:
- Proof of purchase
- Photo/Video of the faulty product
Please clearly specify the issue with your purchased item. If the problem cannot be resolved, we will send you a replacement, or a full refund including all delivery charges.
Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.
Please note, to receive a free replacement, you may be asked to send the faulty product to Dark Matter Carbon at no cost to you. Full warranty terms & conditions can be found below.